“The greatest discovery of any generation is that a human being
can alter his life by altering his attitude.” -William James
Many of you reading this know me because you have heard me ranting, I mean speaking, about the importance of attitude. In the last three years, I have done more programs on attitude then all my other topics combined, which tells me that managing our attitudes is more important now than ever. For several weeks, I collected a sampling of headlines from newspapers, magazines, and blogs that reference attitude just to see how the rest of the world views the impact of attitude on life. The results were surprising, even to me, covering everything thing from sports teams to the economy as you can see below:
-Success in life may depend on your ‘attitudes’
-A Positive Attitude Can Go a Long Way After a Layoff
-On the brighter side: Can Attitude affect economy, health?
-How to Deal With an Employee With an Attitude
-The Attitude That Will Save Your Job
-Attitudes That We Can Do Without
-Old age is about mental attitude and spirit
-Change your body language, attitude
Even more eye opening was realizing it is a worldwide problem from the USA to Malaysia, Russia, India, and Australia, meaning we are all in this together. Certainly, the economic slow down and recession has had an impact on people’s attitudes but then I wonder how our attitudes of the past influenced the onset of our current economic condition? We are a global community and what we do and the attitudes we have can eventually affect someone half way around the world.
As individuals, we can only be responsible for our own attitude, but what a source of power that attitude can be for those around us! How many of us have started out the day in neutral, meaning it can go up or down, and encountered something or someone that tipped our attitude toward the negative? It might be congested traffic, bad service, rolling of the eyes, forgotten appointment, or the rainy weather that flipped our internal switch. Nevertheless, we can usually pinpoint what made the difference. Often we might be the negative force, (who me?), that pushes a family worker, co-worker, or fellow commuter to the dark side of attitude! So what do we do about it?
Day in and day out there will be experiences that frustrate us and leave a lot to be desired. You can make a difference in your day by choosing to be aware and personally responsible for your own attitude at all times. Taking control of your attitude is the best way to influence the attitude of others and involves desire, practice, the courage to feel uncomfortable until you get it right, and focusing on
the moment at hand rather than getting caught up in mistakes of the past or perceived problems of the future. It is not easy and I know from experience some days it is very hard to keep my rotten attitude to myself, and I am an attitude expert! If you must have a bad attitude then please go into your personal cave and inflict as little pain as possible on those around you.
If you have any question that attitude plays an important role in the quality of life, consider the words of this young girl who faced obstacles far worse than our struggles:
“Everyone has inside of him a piece of good news. The good news is that you do not know how great you can be! How much you can love! What you can accomplish! Moreover, what your potential is! How wonderful it is that nobody need wait a single moment before starting to improve the world... The final forming of a person's character lies in their own hands.” -Anne Frank
Friday, January 29, 2010
Tuesday, August 18, 2009
Happy New Year
Yes, I know it's not January, but if you are a parent, grandparent, teacher, school administrator or in any way, shape or form have anything to do with the school business, you know the start of a new year is now. This New Year requires much more preparation than the January version and believe me the retailers get a bigger boost from it too. The night before school started in one local town found very slim pickings when it came to spiral bound notebooks, folders, binders, mechanical pencils and lead, pens, calculators and more. If you are serious about getting ready for the school year you don't wait till the last minute!
Because I still have a child in school I find that our calendar year, oh heck, our entire life schedule runs according to the school calendar! If anything conflicts with a school vacation, teacher in-service, ballgame, activity meeting or other sacred date it just doesn't happen. And don't forget those winter snow days that can wreck havoc with my best laid plans or the dentist appointments that have to be juggled around class schedules and after school practices. The logistics that go into maneuvering through the school calendar year are mind boggling and challenging. If you have successfully navigated a child through school while also managing to have a personal life, career, and a little sliver of relaxation you have done well.
So, get prepared, stock up on after school munchies, set your alarm clocks and bring out the stadium blankets cause the new year is upon us!
Because I still have a child in school I find that our calendar year, oh heck, our entire life schedule runs according to the school calendar! If anything conflicts with a school vacation, teacher in-service, ballgame, activity meeting or other sacred date it just doesn't happen. And don't forget those winter snow days that can wreck havoc with my best laid plans or the dentist appointments that have to be juggled around class schedules and after school practices. The logistics that go into maneuvering through the school calendar year are mind boggling and challenging. If you have successfully navigated a child through school while also managing to have a personal life, career, and a little sliver of relaxation you have done well.
So, get prepared, stock up on after school munchies, set your alarm clocks and bring out the stadium blankets cause the new year is upon us!
Thursday, July 23, 2009
How Full is Your Well?
No, not a well that holds water, I'm referring to your 'Creative Well". While I believe all of us can be creative in our own chosen fields of interest and daily life, that doesn’t mean we are always our creative best. Let’s face it, some days I have great ideas and just can’t get them down on paper fast enough and other days I need a cup of coffee or a diet Coke before the cobwebs clear enough for me to focus. Other days I am productive in many ways and can accomplish a lot but am not very creative. I have come to accept this ebb and flow and learned that there are things I can do to replenish my creativity and bring myself back. These are simple, fun, sometimes off the wall ideas that can rejuvenate you, add spark to your day and help you be your best. What works doesn’t have to be hard, it just has to work.
My top five:
1. Going for a drive: I know gas isn’t cheap and this may not be feasible for you, but because I travel to do what I do, it works for me. If I have a problem to solve or an idea that has been incubating in my brain, I can count on several hours of alone time in my car, watching the countryside go by, to come up with my best ideas. The hardest part is remembering them when I get out of the car. I’ve tried a small voice recorder in my car, calling myself and leaving a voice mail message, writing clues for myself on scraps of paper while I’m driving and pulling over at an exit to get those thoughts on paper before they are lost. If you have a better way of capturing creative thoughts while driving, I’m open for suggestions!
2. Quiet, alone time: Those close to me have heard me say this over and over till they are probably tired of hearing it. I need a certain amount of quiet time alone to feel balanced and creative. That was easy to accomplish when I was younger and single. However as a wife, mother, daughter of an aging parent, speaker and artist, it has become harder to come by. I have learned to steal snatches of quiet here and there and keep reminding myself that someday it will be quieter and I probably won’t like it!
3. Piddling: Piddling occurs when you have no huge goals, particular purpose or timelines looming and you allow yourself to do a little bit of this and a little bit of that. It can be done in your own home, it can be done while you’re shopping, or it can be done at work if you can get away with it. Piddling can be very productive and almost yoga like for me. I seem to get a certain far off look in my eye when I am pondering and piddling that scares my husband because he knows when I’m really thinking, something is about to change!
4. Exercise: Not complicated; running, walking, aerobic classes, dancing, swimming, walking your dog, whatever you like and will do on a regular basis works. It helps you physically and revives you mentally. Shake it up and change your routine to keep it fresh and keep yourself interested. I get inspired differently when I do different activities.
5. Quotes & Inspiring Articles: I love to meander through motivational books of quotes or short essays that reinforce my priorities. I am a firm believer of keeping several resources around that I can easily grab for motivation and inspiration. Some I recommend are:
-The Artist’s Way by Julia Cameron
-The Four Agreements by Don Miguel Ruiz
-The Change-Your-Life Quote Book by Allen Klein
-www.quotationspage.com
-www.brainyquotes.com
More Ways to Refill Your Well:
-Take a shower-great for creative thinking and attitude lifting.
-Take time to doodle
-Take your watch off and lose track of time
-Use crayons, color pencils or colored markers for your to do lists, rough drafts, etc. to shake it up.
-Observe and play with pets or other animals
-Hang around young children-play with them, listen to them, do an activity with them. They are always original.
-Browse a bookstore or library
-Cooking-A creative outlet in itself, can be very freeing and allows for experimentation.
-Listen to music of your choice.
My top five:
1. Going for a drive: I know gas isn’t cheap and this may not be feasible for you, but because I travel to do what I do, it works for me. If I have a problem to solve or an idea that has been incubating in my brain, I can count on several hours of alone time in my car, watching the countryside go by, to come up with my best ideas. The hardest part is remembering them when I get out of the car. I’ve tried a small voice recorder in my car, calling myself and leaving a voice mail message, writing clues for myself on scraps of paper while I’m driving and pulling over at an exit to get those thoughts on paper before they are lost. If you have a better way of capturing creative thoughts while driving, I’m open for suggestions!
2. Quiet, alone time: Those close to me have heard me say this over and over till they are probably tired of hearing it. I need a certain amount of quiet time alone to feel balanced and creative. That was easy to accomplish when I was younger and single. However as a wife, mother, daughter of an aging parent, speaker and artist, it has become harder to come by. I have learned to steal snatches of quiet here and there and keep reminding myself that someday it will be quieter and I probably won’t like it!
3. Piddling: Piddling occurs when you have no huge goals, particular purpose or timelines looming and you allow yourself to do a little bit of this and a little bit of that. It can be done in your own home, it can be done while you’re shopping, or it can be done at work if you can get away with it. Piddling can be very productive and almost yoga like for me. I seem to get a certain far off look in my eye when I am pondering and piddling that scares my husband because he knows when I’m really thinking, something is about to change!
4. Exercise: Not complicated; running, walking, aerobic classes, dancing, swimming, walking your dog, whatever you like and will do on a regular basis works. It helps you physically and revives you mentally. Shake it up and change your routine to keep it fresh and keep yourself interested. I get inspired differently when I do different activities.
5. Quotes & Inspiring Articles: I love to meander through motivational books of quotes or short essays that reinforce my priorities. I am a firm believer of keeping several resources around that I can easily grab for motivation and inspiration. Some I recommend are:
-The Artist’s Way by Julia Cameron
-The Four Agreements by Don Miguel Ruiz
-The Change-Your-Life Quote Book by Allen Klein
-www.quotationspage.com
-www.brainyquotes.com
More Ways to Refill Your Well:
-Take a shower-great for creative thinking and attitude lifting.
-Take time to doodle
-Take your watch off and lose track of time
-Use crayons, color pencils or colored markers for your to do lists, rough drafts, etc. to shake it up.
-Observe and play with pets or other animals
-Hang around young children-play with them, listen to them, do an activity with them. They are always original.
-Browse a bookstore or library
-Cooking-A creative outlet in itself, can be very freeing and allows for experimentation.
-Listen to music of your choice.
Wednesday, June 17, 2009
Stormy Weather
Not sure why but the past month has found us in the path of more thunderstorms and tornado warnings than usual for this time of year. In Missouri they can pop up and disappear with little warning, unless of course, you keep your eye on the weather radar. Whether you access it on a computer, phone, or TV it is fascinating to watch and helps you be prepared.
Tonight was one of those nights when we knew the storm was coming, which way it was turning, and what community it was going to hit when. The visual warning gives us time to prepare, as we did about an hour ago; moving chairs and plants close to the house, gathering pets to safety and laying down the basketball goal that during one wind storm ended up head first in my windshield. By the time the wind, lightening and sheets of rain hit we were able to watch the powerful display from a place of safety.
Which got me thinking, wouldn't it be great to have life radar? No more wondering what was coming up next, just bring up the radar and see when the next emergency, setback, challenge, promotion, or other wonderful event in life was going to happen. You could be prepared for whatever comes your way with full confidence and a sense of calm. But it doesn't work that way does it? The last few months have proven that changes can happen with little warning and assuming that everything as you know it will stay the same is foolish. We can still plan, dream and imagine the future as long as we understand that what we're counting on may not be in our future.
That's why you can't plan for specific life events. But you can have faith, be alert, and be the type of person that knows whatever happens to you in life can be handled. No specifics there but I think I'd rather take my chances and trust rather than always knowing what's coming next.
Give me unpredictable pop up storms, they keep me on my toes!
Tonight was one of those nights when we knew the storm was coming, which way it was turning, and what community it was going to hit when. The visual warning gives us time to prepare, as we did about an hour ago; moving chairs and plants close to the house, gathering pets to safety and laying down the basketball goal that during one wind storm ended up head first in my windshield. By the time the wind, lightening and sheets of rain hit we were able to watch the powerful display from a place of safety.
Which got me thinking, wouldn't it be great to have life radar? No more wondering what was coming up next, just bring up the radar and see when the next emergency, setback, challenge, promotion, or other wonderful event in life was going to happen. You could be prepared for whatever comes your way with full confidence and a sense of calm. But it doesn't work that way does it? The last few months have proven that changes can happen with little warning and assuming that everything as you know it will stay the same is foolish. We can still plan, dream and imagine the future as long as we understand that what we're counting on may not be in our future.
That's why you can't plan for specific life events. But you can have faith, be alert, and be the type of person that knows whatever happens to you in life can be handled. No specifics there but I think I'd rather take my chances and trust rather than always knowing what's coming next.
Give me unpredictable pop up storms, they keep me on my toes!
Tuesday, April 28, 2009
We are renovating! For a week now we have been without the use of our washer, dryer, stove and basically our entire kitchen. The first project is replacing the old vinyl with the awesome tile that took me three months to pick out and next is the counter tops.
Everything thing is going well, except for a few problems tiling through the six doorways involved in the project. The contractor is even nice, considerate, and does an excellent job. But, (you knew that was coming didn't you) no one can describe to you how renovations can be so upsetting to a household. Laundry had to be done at the laundromat 13 miles away; a load was forgotten in the washer so we had to go back again to rescue and dry it while we twiddled our thumbs. My keys are never in the same place and I can only hope we've kept up on the mail. The fridge is on the back porch, the washer and dryer are in the foyer, and the stove, along with pots and pans, drawers and tons of plastic containers have taken over the dining room. There are so many decisions to make along the way that as soon as I get a project started I am called away to approve a threshold, figure out a trim piece or make sure the grout is the right color. Plus the cleaning and straightening that needs to be done when the job is finished will be monumental.
Today might be the day he finishes up but I'm not getting my hopes up. As we near the end my advice is never go into a renovation expecting everything to turn out as planned.
Everything thing is going well, except for a few problems tiling through the six doorways involved in the project. The contractor is even nice, considerate, and does an excellent job. But, (you knew that was coming didn't you) no one can describe to you how renovations can be so upsetting to a household. Laundry had to be done at the laundromat 13 miles away; a load was forgotten in the washer so we had to go back again to rescue and dry it while we twiddled our thumbs. My keys are never in the same place and I can only hope we've kept up on the mail. The fridge is on the back porch, the washer and dryer are in the foyer, and the stove, along with pots and pans, drawers and tons of plastic containers have taken over the dining room. There are so many decisions to make along the way that as soon as I get a project started I am called away to approve a threshold, figure out a trim piece or make sure the grout is the right color. Plus the cleaning and straightening that needs to be done when the job is finished will be monumental.
Today might be the day he finishes up but I'm not getting my hopes up. As we near the end my advice is never go into a renovation expecting everything to turn out as planned.
Thursday, January 22, 2009
Grissom is gone? Say it isn’t so!
Last week was the final episode of CSI that will feature Gil Grissom. For the past 9 years I have watched and devoured every detail of the show but I kept coming back because I love Grissom so much. I can’t imagine the show without him, no matter how great Laurence Fishburne turns out to be as Dr. Langston.
As a tribute to him I’m sharing the following article from my newsletter that Grissom inspired:
FOCUS POCUS
I love CSI. Not the watered down versions transported to other cities around the country; I mean the original Las Vegas one with Gil Grissom at the helm. I loved it before it was cool and the rest of the world started watching and I think it is intelligent television despite the plunging necklines and often-provocative scenarios. It makes me think, it challenges my brain, and Grissom adds a witty thoughtfulness to every episode.
After years of devoted CSI watching, one thing has always puzzled me. I noticed that when they begin to investigate a crime scene they whip out their flashlights. It doesn’t matter if it is midday or 3a.m. They use flashlights to examine every inch of the area, but why?
Recently I went on a frenzied search of my office for a particular book. After climbing bookshelves, pulling out drawers and blaming members of my family for my dilemma I thought of CSI. What would Grissom do? Feeling a little stupid I pulled out a flashlight and started going over all of the same places I had searched before. It took me five minutes and two shelves to find the long lost book.
I call my finding the Focus Pocus Effect. The flashlight helped me focus my full attention on what I was looking at instead of glossing over the details. The same thing occurs when a spotlight focuses our attention on the lead actor in a play.
So what has this got to do with you and your life? I think many of us inadvertently spend most of our life out of focus. Much of what we see and hear is a blur and we lose important details along the way. We lose out because we are so concerned with reliving the past or planning the future instead of attending to the present. Surprisingly, learning to pay attention to the NOW slows us down and makes us more efficient, productive and energetic. It’s called being mindful.
While you could stay focused by carrying a flashlight wherever you go, try these simple tips for living and focusing in the moment:
*Stop finishing sentences for others in conversations
*Stop thinking about last night or tomorrow while your living today.
*Start talking less and listening more.
(And it wouldn’t hurt to carry a small flashlight in your pocket or purse as a reminder!)
As a tribute to him I’m sharing the following article from my newsletter that Grissom inspired:
FOCUS POCUS
I love CSI. Not the watered down versions transported to other cities around the country; I mean the original Las Vegas one with Gil Grissom at the helm. I loved it before it was cool and the rest of the world started watching and I think it is intelligent television despite the plunging necklines and often-provocative scenarios. It makes me think, it challenges my brain, and Grissom adds a witty thoughtfulness to every episode.
After years of devoted CSI watching, one thing has always puzzled me. I noticed that when they begin to investigate a crime scene they whip out their flashlights. It doesn’t matter if it is midday or 3a.m. They use flashlights to examine every inch of the area, but why?
Recently I went on a frenzied search of my office for a particular book. After climbing bookshelves, pulling out drawers and blaming members of my family for my dilemma I thought of CSI. What would Grissom do? Feeling a little stupid I pulled out a flashlight and started going over all of the same places I had searched before. It took me five minutes and two shelves to find the long lost book.
I call my finding the Focus Pocus Effect. The flashlight helped me focus my full attention on what I was looking at instead of glossing over the details. The same thing occurs when a spotlight focuses our attention on the lead actor in a play.
So what has this got to do with you and your life? I think many of us inadvertently spend most of our life out of focus. Much of what we see and hear is a blur and we lose important details along the way. We lose out because we are so concerned with reliving the past or planning the future instead of attending to the present. Surprisingly, learning to pay attention to the NOW slows us down and makes us more efficient, productive and energetic. It’s called being mindful.
While you could stay focused by carrying a flashlight wherever you go, try these simple tips for living and focusing in the moment:
*Stop finishing sentences for others in conversations
*Stop thinking about last night or tomorrow while your living today.
*Start talking less and listening more.
(And it wouldn’t hurt to carry a small flashlight in your pocket or purse as a reminder!)
Thursday, October 30, 2008
May I Help You?
Let's talk about telephone customer service. Today I called AT&T to check on setting up wi-fi for my home. I have DSL through them and, after searching everywhere I could think of on their website for the quick answer, I decided to call customer service. BIG MISTAKE.
I know it is never fun, but sometimes if you can get past the annoyingly calm and condescending male automated voice and can avoid the 'valley girl-my voice raises at the end of every sentence' female voice there is hope. Today, to begin with I got someone nice who knew nothing about DSL but did seem genuine and ended up talking me through switching to a different phone plan for one of our lines that will save me money. OK, that's fine, but then it went downhill. She said she could switch me to the DSL/modem department and I could ask about a new one. The next thing I know I am listening to the valley girl voice asking me about packages! I quickly began punching O over and over and eventually got a customer service rep, for UPS! Yes, I'm not kidding! The UPS lady said for some reason they keep getting Verizon and AT&T customers transferred to them and she was sorry but she could not transfer me back to AT&T. How long do you think that will continue before the right people get the message and fix it?
My quick question turned into two more routes through the system before I got a real person who could transfer me to DSL and gave me the number in case something went wrong. What I thought would take 15 minutes, ended up taking most of the hour.
I can't change the whole system but I do offer these suggestions:
*Give people a choice of automated voices and replace the annoying voices with ones that have a caring and compassionate tone.
*When someone reports an experience where you get transferred to a completely different company, direct them to someone so it can be reported.
*Teach all of your customer service people to have compassion and be able to say "I'm so sorry that happened to you, I will try to make this a better experience." At least they could acknowledge that you have a right to be a bit upset and they understand.
So be careful out there and if you need to call customer service, be prepared.
I know it is never fun, but sometimes if you can get past the annoyingly calm and condescending male automated voice and can avoid the 'valley girl-my voice raises at the end of every sentence' female voice there is hope. Today, to begin with I got someone nice who knew nothing about DSL but did seem genuine and ended up talking me through switching to a different phone plan for one of our lines that will save me money. OK, that's fine, but then it went downhill. She said she could switch me to the DSL/modem department and I could ask about a new one. The next thing I know I am listening to the valley girl voice asking me about packages! I quickly began punching O over and over and eventually got a customer service rep, for UPS! Yes, I'm not kidding! The UPS lady said for some reason they keep getting Verizon and AT&T customers transferred to them and she was sorry but she could not transfer me back to AT&T. How long do you think that will continue before the right people get the message and fix it?
My quick question turned into two more routes through the system before I got a real person who could transfer me to DSL and gave me the number in case something went wrong. What I thought would take 15 minutes, ended up taking most of the hour.
I can't change the whole system but I do offer these suggestions:
*Give people a choice of automated voices and replace the annoying voices with ones that have a caring and compassionate tone.
*When someone reports an experience where you get transferred to a completely different company, direct them to someone so it can be reported.
*Teach all of your customer service people to have compassion and be able to say "I'm so sorry that happened to you, I will try to make this a better experience." At least they could acknowledge that you have a right to be a bit upset and they understand.
So be careful out there and if you need to call customer service, be prepared.
Subscribe to:
Posts (Atom)
